Senior Technical Support Engineer - OASE
Oracle Technical Support is dedicated to assisting our customers and partners in resolving problems experienced during implementation, administration and maintaining the Oracle Analytics products (BIEE/OAS,OAC/FDI/NSAW). The Oracle Analytics products and tools are mission critical tools for our customers. The support personnel contribute to continuous product and service improvement by identifying complex issues, performing product and documentation reviews, taking initiative for process improvement and internal systems design.
PLEASE NOTE THE FOLLOWING BEFORE APPLYING:
US Citizenship AND shift coverage required (on rotation - some weekends, holidays and weeknights are required).
As a Senior Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction.
A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an experienced member of the technical problem solving/problem avoidance team, routinely sought after to address complex, critical customer issues. No travel to customer side is required. You will offer support to our customers through web conferences, phone calls and web updates.
Career Level - IC3
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