jpmorgan-chase-%26-co. - Tampa, FL, United States | 2025-01-29 21:36:16

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III - QA Automation team member in COMMERCIAL & INVESTMENT BANK, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Hands-on knowledge in Test automation tools like Selenium, Cucumber, JMeter, TestNG, BlazeMeter and JAVA/REST/SOAP web services
• Ensure test scripts cover various test scenarios, including positive and negative cases and develop/execute automated test cases and analyze the results.
• Strong stakeholder management and written/oral communication skills
• Demonstrated ability to analyze complex issues, develop and implement risk mitigation strategies, and effectively communicate recommendations
• Intellectual curiosity with a proven ability to learn quickly
• High degree of initiative, self-direction, and ability to work well under pressure
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

Preferred qualifications, capabilities, and skills

• Strong knowledge of industry-wide technology trends and best practices
• Experience with Cloud Technologies (AWS), Docker and Kubernetes
• Domain knowledge of Healthcare revenue cycle management

 

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