Database – Principal Advanced Support Engineer
Ideal candidate will work Pacific Timezone hours and will be working from 10:00 AM Pacific to 7 PM Pacific Delivering high quality technical services to Critical customers
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and solving for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advancing issues.As an Advisory Systems Engineer, you are encouraged to be an authoritative member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of significant customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional social skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor`s and Master`s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle`s core products, applications, and tools.
Career Level - IC4
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