jpmorgan-chase-%26-co. - Columbus, OH, United States | 2024-09-12 03:08:07

Job Summary: 

Within our Client Maintenance roles team you are responsible for the operational support, governance, and remediation of new and existing client data, as well as for the processing, documentation, verification, and maintenance of client accounts. Serving the Private Bank, CWM, and JPMA lines of business, individuals in Account Maintenance roles provide subject matter expertise to the front office, client service, and other cross-functional partners.

Job Responsibilities:  

• Support full service wealth clients/advisors and self-directed client data and documentation for CWM, JPMS, and PB
• Principal duties include reviewing and approving the brokerage account maintenance service requests in accordance with FINRA rules and industry regulations
• Leverage risk management mind-set to review and validate client data and relevant legal and/or governing documentation
• Support the digital brokerage services with straight through processing and accepting or rejecting client service requests
• Foster a culture of continuous improvement; analyze processes and identify opportunities for automation and/or tactical solutions to solve for gaps to enhance end to end operating model
• Critical thinker, ability to exercise independent judgment in resolution of moderate to complex issues and escalate issues for resolution
• You will participate in internal research projects and special client assignments as the opportunities arise for licensed individuals

Required qualifications, capabilities, and skills 

• FINRA Series 7 and 24 licenses required within 120 days. SIE is strongly preferred for unlicensed candidates 
• Minimum 5 years of experience in financial services, preferably in investment related roles, with a focus on customer service and support 
• General knowledge of brokerage industry regulatory requirements. Ensure compliance with all department and regulatory (AML, SEC, DOL, FINRA, etc.) requirements
• Ability to think creatively, transform ideas and recommend/implement process improvements. Plus exceptional customer service mentality
• Exceptional communication skills and be able to collaborate effectively across all levels of the organization
• Proven interpersonal, team-oriented skills, results oriented team player
• Strong sense of accountability and ownership to drive best practices around the quality, risk and controls process

Preferred qualifications, capabilities, and skills 

• Accelerated skills in Microsoft Office, particularly advanced Excel proficiency preferred
• Strong knowledge of Data Analytic and Visualization tools, Signavio, Altreyx, Xceptor is a plus
• Ability to organize/manage multiple priorities and projects coupled with the flexibility to quickly adapt to ever changing business needs and requirements. Analytical approach to problem solving. 
• Accuracy and high attention to detail, excellent follow-through

If you join AWM Operations, you will be part of a diverse and inclusive team that plays a critical role in supporting our clients, delivering for our business and empowering our employees to do their best work.

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