jpmorgan-chase-%26-co. - Tempe, AZ, United States | 2024-09-11 23:29:48

Job Summary 

As an Auto Recovery Collections Specialist, you will have the opportunity to utilize your excellent communication and negotiation skills to find the best outcomes for our customers. In this fast-paced, call center environment, you will take ownership of each customer interaction, demonstrating empathy and respect.  This role offers the chance to work both independently and as part of a team environment, adhering to all applicable regulatory and departmental practices and procedures. 

 

Job Responsibilities

• Work in a call center environment that requires phone-based interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Effectively communicate and work with a network of internal departments that provide various support functions
• Demonstrate proficiency in multi-tasking in a fast-paced environment to maintain efficiency and accuracy. 
• Prioritize tasks effectively to meet deadlines and ensure timely resolution of customer-related matters. 
• Work in tandem with third party vendors to establish contact with customers and/or secure collateral
• Utilize negotiation skills to obtain payoff, settlements, or acceptable arrangements of account balance based on an understanding of customer financial status. 
• Automatic dialing system
• Adhere to company policies and procedures
• Additional tasks and duties as assigned due to business needs 

Required qualifications, capabilities, and skills

• High school diploma or GED 
• Organization and prioritization skills are a must
• Excellent communication and listening skills to effectively interact with customers and internal teams.
• Strong attention to detail, ensuring accuracy and thoroughness in all tasks.
• Efficiently navigate Microsoft Word, Excel, and Outlook applications.
• Process analytical and problem-solving skills to address customer inquiries and resolve issues

Preferred qualifications, capabilities, and skills

• Previous Auto experience helpful
• Comfortable in a fast-paced dynamic environment driven by customer contact
• Basic skip tracing experience strongly preferred
• 1 – 3 years collection experience strongly preferred
• Ability to work overtime as required

Work Schedule

• Candidates must reside in the state of Arizona and be willing and able to work a hybrid work schedule. Specific schedule information will be provided by the Recruiter. 

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