hertz - Oklahoma City, OK, United States | 2024-07-30 19:56:42

A Day in the Life:

The primary objective of the Vehicle Control Supervisor is to lead team members within the Asset Recovery division and maintaining compliance with all policies and procedures. 

We expect the starting salary to be around $55,000: the actual salary will be determined based on years or relevant work experience. 

What You’ll Do:

• Support with the reporting and recovery of overdue and stolen vehicles. 
• Prepare and submit various reports in a timely manner.  
• Partner with internal or external stakeholders for research purposes or support. 
• Lead a high-performing Vehicle Control team including employee engagement and recognition, coaching, feedback, performance management, and supporting career growth.
• Participate in meetings related to department status and performance, operations updates, personal development, and projects.
• Effectively communicate and collaborate with vendors, employees, peers, and leaders of various levels. 
• Track, analyze and share department performance, including identifying trends and developing strategy for improvement.
• Support talent management process for team by setting annual goals, sharing and documenting performance feedback, writing and administering annual evaluations. 
• Act as a resource for employees by answering questions, sharing information, supporting specialty areas, and troubleshooting and escalating issues.
• Review and approve employee time and attendance.
• Continue professional development through supporting programs, projects, and initiatives.
• Other duties and projects as assigned.

 

What We’re Looking For:

• High School Diploma or Equivalent, Associates or higher education preferred
• Experience in customer service, vehicle recovery, or a call center environment
• Previous Car Rental experience, preferred
• Moderate efficiency in MS Office, including Excel, Word, and Outlook
• Excellent Communication skills
• Solid Analytical & Problem-solving skills
• Strong sense for Customer needs and customer service
• Ability to prioritize conflicting task for teams and self
• Ability to concurrently manage ongoing tasks effectively in a fast-paced environment
• Ability to collaborate with internal and external customers
• Ability to identify system, process and training opportunities, and respective implementation
• Adaptability to continuous change and ability to lead team effectively through change process

 

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental   
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

 

 

 

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