Loan Servicing - Team Leader

jpmorgan-chase-%26-co. - Bengaluru, Karnataka, India | 2024-02-22 03:57:16

You shall closely monitor the team on day to day basis to ensure all SLA’s are met and any exception are immediately escalated for resolution. Adherence to laid down QUALITY & QUANTITY SLA`s and100% compliance to process related policies, guidelines and controls.

Job Responsibilities

  • Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
  • Support the secondary trading desk with Tarde booking and settlements.
  • Liaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, other Banks, Trustees, etc)
  • Ensure timely follow ups with the agent / customer for any missing notifications. Ensure all the funding with in the SLA are been completed the same day.
  • Be the SME – be the first internal POC all Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required
  • Be the first point of escalation for all Process related issues from internal/external customers. Should have an attention for detail to ensure all documents are processed and reviewed correctly. 
  • Responsible to perform peer QC checks for transactions processed, Ability to identify changes to processes and procedures to improve productivity and efficiency
  • Provide constructive process related feedback to line manager for the team members
  • Manage adoption towards a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team. 
  • Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours.

Required Qualifications, Skills and Capabilities 

  • Bachelor`s degree with a minimum of 5-7 years of relevant loan servicing work preferably for syndicated loans  or experience in a back office/financial industry
  • You must have knowledge of loan systems like loan IQ will hold an added advantage
  • You must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems
  • Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to loans operations
  • Strong MS office and analytical skills & Open to shifts

Preferred Qualification

  • Experience in process training peers
  • Strong risk & control mindset
  • Knowledge of investment banking products including Loans
  • Strong project management skills & Strong communication skills


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